FAQ

Frequently Asked Questions

How are Ozuki products made?
Each item is printed to order through a print-on-demand partner with facilities worldwide, so your order is produced and shipped from whichever location can fulfil it most efficiently.

How long will my order take?
Orders are usually fulfilled within 3–7 days, then shipped. See our Shipping Policy for delivery estimates by region.

What if my item arrives damaged or wrong?
Contact us at sales@ozukiclothing.com within 4 weeks of delivery with photos and your order number, and we'll arrange a replacement or refund. Full details are in our Refund Policy.

Can I return an item for a different size or if I change my mind?
Because every item is made to order, we don't offer returns or exchanges for sizing or change of mind.

What sizes do you offer, and how do they fit?
See our Size Guide for general measurements.

How do I contact you?
Email sales@ozukiclothing.com or use our Contact page.